Posts by Katherine
Service Leadership – Turning Complaints into Commendations
How do we turn the adverse atmosphere of our client's complaint into needs addressing and resource learning? Katherine presents 4 implementable steps to shift every client complaint into an opportunity - to evaluate the strengths in your business and also identify the weaknesses for a stronger business model.
Read MoreHow Leaders Can Use Processes to Empower their Teams during Change?
How do we recognize and build leaders who can shoulder great responsibilities? Why should we focus our people on solution development rather than on unproductive blame-pinning? Katherine offers insight to raise our leaders by giving them opportunities to resolve and succeed in their challenges.
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