Religion
Service Leadership – Turning Complaints into Commendations
How do we turn the adverse atmosphere of our client's complaint into needs addressing and resource learning? Katherine presents 4 implementable steps to shift every client complaint into an opportunity - to evaluate the strengths in your business and also identify the weaknesses for a stronger business model.
Read MoreBring the Classroom to the Learner
You have no access to instructional designers, little time for offsite training, or even a reduced budget. So, how can you even be effective at developing your workforce? DeAnna presents five practical workplace learning considerations that will improve your workforce capabilities, whether you are sharing knowledge or transferring a skill.
Read MoreGratitude
Here’s a reflection to inspire you as we journey toward Easter through Holy Week.
Read MoreGuides, Grace and Rest
A significant number of transports (from ships to automobiles to planes) rely on Global Positioning Systems (GPS) to navigate. In layman's explanation, GPS relies on the triangulation of a moving object using three satellites. We too have our GPS. Read on to find out what it is in our Christmas reflection!
Read MoreImpact of Holding Your Breath During Organizational Change
Change resisters can quickly erode any effort or momentum in organizationa change, and even stop change in its tracks. So what can we do to turn change aversion around? Employ these 4 tools to get people on board.
Read MoreYesterday? Nah. Tomorrow? Nope. Today? Let Us Begin!
Organizational change is not just about the macro changes. At the individual level, what does it entail? Read this story about what you can do today, not tomorrow, and definitely not yesterday since it has past.
Read MoreA Thanksgiving Day Reflection
Remembering, destroys my complacency, bestirs my compassion. Be concerned enough to help, by word and deed, those who cry out for what we take for granted.
Read MorePeople Never Care How Much You Know Until They Know How Much You Care.
Organizational change management is part art, part science, and executed one person at a time. Read this story impacted by Maxwell's quote. What matters most is to show you care!
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