Inspiration
Service Leadership – Turning Complaints into Commendations
How do we turn the adverse atmosphere of our client's complaint into needs addressing and resource learning? Katherine presents 4 implementable steps to shift every client complaint into an opportunity - to evaluate the strengths in your business and also identify the weaknesses for a stronger business model.
Read MoreLead and Follow
We are always leading people in some capacity at home or at work. Importantly, just what kind of leader do you want to be, and how do you intend to get there? Jonathan underscores three rhythms of personal and professional development for you to lead better, so the right kind of people will follow.
Read MoreCornerstones of Leadership: Earning and Keeping Trust and Respect
Trust and respect are easily lost, yet hard to earn. Which key underpinnings of success should leaders pay attention to in daily interactions with staff and peers? Brian highlights the best practices he learned rising through the ranks to Senior Director level.
Read MoreKnow Thyself: 3 Keys to Becoming a More Self-Aware Leader
How can a leader reduce the precarious errors caused by blind spots in his/her thinking and behavior. Jessica shares three most impactful ways any leader can exercise to improve self-awareness and the leadership abilities.
Read MoreOpportunity Costs: Leading Amidst a State of Flux
Not responding is not an option. Great leaders recognized opportunities (instead of the problem), and determined their cost insignificant to what they can accomplish in action. Beth shares how we can respond in the midst of flux, make the choices to move forward, and enrich the lives of our team members.
Read MoreHow Leaders Can Use Processes to Empower their Teams during Change?
How do we recognize and build leaders who can shoulder great responsibilities? Why should we focus our people on solution development rather than on unproductive blame-pinning? Katherine offers insight to raise our leaders by giving them opportunities to resolve and succeed in their challenges.
Read MoreIncrease Employee Engagement and Performance by Connecting Company Mission Statement with Employees’ Actions
Time, resources, finances are spent to craft mission statements. However, does the mission statement impact our employees? Peggy shares how managers can take such a broad statement and make it real for the employees to connect with, and contribute to their company’s mission and vision.
Read MoreTake Aim for Successful Change
How do you anchor the upcoming change initiatives on your mission statement, to increase their relevance and expand your access to resources? Allison guides you to AIM (Align-Incubate-Measure) for both the heart and the mind as you plan the change activities that would realize your mission.
Read MoreThink Snappy, Act Scrappy When Crafting A Mission Statement
Why is the regular process of formulating mission statements so complex and laborious? But you don't have to spin your wheels on this yearly task. Sandra provides the succinct Who-What-How aimed at getting you started NOW in building that mission statement for your organization.
Read MoreRough Seas (aka Organization Change) Ahead? Keep Good People On Your Radar.
Good people skills deliver effectiveness and productivity to benefit everyone on the team. How well do you and your team members score across this list of twenty attributes? Consider these skills as you develop your team members.
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