Managing Change
New! Improved! But, Do You Know Who Cares?
Too often innovations are useful to the company but not the customers or clients they aim to serve. In organizational change, the evaluation step is called a Stakeholder Impact Analysis. Read why and how this activity is an important step for the groups and people affected by the innovation or change.
Read MoreWhat’s Behind Your Successful Organizational Change Efforts: Your Customers’ Needs or Your Smarty Pants Insights?
A system enhancement, regulatory requirement, M&A are often the obvious faces of organizational change. Yet the root cause of most successful organizational change is: Customer needs. Ask these 3 questions to ensure that your customers’ wants and needs are driving the root of your great ideas.
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