Managing Change

New! Improved! But, Do You Know Who Cares?

Posted by on Sep 16, 2009

Too often innovations are useful to the company but not the customers or clients they aim to serve. In organizational change, the evaluation step is called a Stakeholder Impact Analysis. Read why and how this activity is an important step for the groups and people affected by the innovation or change.

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What’s Behind Your Successful Organizational Change Efforts: Your Customers’ Needs or Your Smarty Pants Insights?

Posted by on Jul 15, 2001

A system enhancement, regulatory requirement, M&A are often the obvious faces of organizational change. Yet the root cause of most successful organizational change is: Customer needs. Ask these 3 questions to ensure that your customers’ wants and needs are driving the root of your great ideas.

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