The sound of silence can be deafening, can’t it?

The sound of silence can be deafening, can’t it? But, you need to learn to be comfortable with that silence if you want to get to the root of an issue. Specific to leading organizational change, you need to ask the questions and be quiet to get to the root of the resistance which you can count on facing.

1.       Ask short questions.

2.       Be silent.

3.       Listen and observe.

Taking notes is a good technique, just don’t lose sight of your primary objective. If you are too busy taking too many notes, you aren’t listening.

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Sandra Schwan

Sandra Schwan

Managing Partner at Evolving Strategies LLC
Sandra is the Managing Partner of Evolving Strategies LLC, a consulting firm helping companies and people learn, adapt and perform. Sandra holds a Master of Science degree in Adult Learning and Strategic Organizational Change from Northwestern University’s School of Education and Social Policy, and a Bachelor of Arts degree in Journalism from the University of Arkansas. Previous employers include the Corporate Executive Board, Lante Corporation, Kensington International, and Accenture where Sandra was awarded mentor of the year.

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